Share your
observations
At Riyad
Bank we
are committed
to providing
you with
the best
possible
banking
products
and services.
If you are
not entirely
satisfied
with any
aspect of
our products
or services,
we want
to hear
from you
– that way,
we can do
something
to put it
right.
You are
important
to us, and
your feedback
allows us
to improve
the way
we serve
you.
To contact
us online,
please complete
and submit
the following
form.
Other ways
to contact
us:
Your
local branch
The quickest
way to resolve
a problem
you may
be experiencing
is to contact
your local
branch customer
service
representative
or branch
manager
in person
or by telephone.
Write to:
The Manager,
Customer Care Unit,
P O Box 22622, Riyadh 11416,
Saudi Arabia
Telephone:
800 124
2225*
Fax :
800 124
2227 extension
2
*
Lines are open 24 hours a day
Email: customercare@riyadbank.com
Our aim
is to resolve
any concerns
you raise
with us,
without
delay and
to your
complete
satisfaction.
If we are
unable to
resolve
matters
straight
away, we
will acknowledge
your concern
by letter
or telephone
within two
working
days. You
will be
given a
reference
number,
should you
wish to
follow up
at any time.
If you are
not happy
with our
action or
explanation,
or if two
weeks have
passed since
you first
raised your
concern,
you may
request
that we
escalate
the issue
on your
behalf,
to resolve
the matter.
Thank you
for banking
with My
Bank...Riyad
Bank, we
look forward
to serving
you.
