Voice Access & Commands
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Key Features
Voice Access & Commands
For the 1st in the Middle East, A New Feature Using Your Voice through Riyad Line
As part of our innovation in Digital Banking services, you can now, login to your Riyad Line account and complete your banking transactions securely with ultimate ease using only your voice on the new generation of Riyad Line!
This service offers you unique features that are considered the 1st in this field:
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Voice access: Instead of a password, you can simply use your voice for authentication. All you need to do is to register by saying: “my voice is my password!” to authenticate your access
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Voice commands: helps you complete your banking transactions with ultimate ease and inquire about your balance using only your voice like Siri. The steps are quite simple and easy! after accessing Riyad Line All you have to do is wait for the system to ask you about how it may serve you and you only have to “tell “the system what service you need and it will instantly transfer you
Riyad Bank is considered the 1st bank in the Middle East to release these two new features together as part of the launch of the new generation of Riyad Line.
Voice Access Features:
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One of the most precise authentication methods globally with the highest security standards, since the system is designed based on the individual’s unique vital characteristics which are impossible to forge or impersonate
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A faster, easier and more accurate way to authenticate identity more than conventional methods
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Unlike passwords, voice access cannot be forgotten or stolen and does not require reactivation
Voice Commands Features:
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Secure and acts like a short cut to the service menu
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No need to press any buttons or numbers to access the menu
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Cuts down the waiting time
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Has the ability to understand different languages and accents
Frequently Asked Questions for Voice Access:
This service is free of charge.
Once you login to Riyad Line, the registration will be as option number 1. You only need to say “my voice is my password!” 3 times to grant you Voice Access for Riyad Line.
Yes, the bank provides this safe and convenient method to verify the identity of the caller in both languages, Arabic and English.
Yes, you can cancel this service through the authentication settings under other services in the main menu.
Yes, you can login with both options at the same time.
Yes, the service is safe and highly accurate method of authentication, which can easily replace the password.
You only have to be a Riyad Bank customer who is registered to use Riyad Line.
You will be asked to enter the Riyad Line password as an alternative method in case your voice does not get recognized for Voice Access.
Try again through authentication settings under other services in the main menu. It is recommended to register your voice in a noise-free location.
Yes, your voice will be recognized because this technology relies on the latest bio and vital signs to protect your personal information.
Yes, the system can recognize a recorded voice and your account can not get hacked. A series of tests have been performed to verify the safety of this service where recorded voices will be recognized as well as similar voices.
Yes, the fake voice will be recognized and access will be denied and the system will request a password after the second attempt.
Frequently Asked Questions for Voice Commands :
This service is free of charge.
By easily activating the “voice commands” option under other services in the main menu.
Yes, the bank provides this safe and convenient method to verify the identity of the caller in both languages, Arabic and English.
Yes, you can cancel this service through disable “voice commands” option under other services in the main menu.
You only have to be a Riyad Bank customer who is registered to use Riyad Line.
The system will ask you once again to repeat the service and will give examples to help identify it. If this doesn’t work, the system will redirect you to the traditional Riyad Line using the telephone pad to request a service.
Yes it does.