Teir matching
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Intro
The Riyad Bank Affluent Tier Matching Campaign enables eligible customers who currently hold an equivalent Affluent Banking tier at another bank to be provisionally admitted into Riyad Bank’s Diamond or Gold segment. During a three-month probationary period, participating customers enjoy the full Affluent Banking benefits while transitioning their financial relationship to Riyad Bank and meeting the Bank’s Standard qualifying criteria.
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Features:
Segment
Featuers
- Relationship managers
- Diamond Banking Centers
- Financial consulting
- Special offers
- Special design Riyad Bank Mada Card with Atheer contactless service
- Competitive rates on foreign currencies
- Access to VIP lounges at most airports around the world through World MasterCard /Mada Card
- Exclusive World MasterCard with a credit limit that caters to your needs
- Exclusive offers from the best restaurants and local and international brands
Gold Afflunt Banking
- Priority service at all Riyad Bank branches and Riyad Line (phone banking)
- Dedicated sections for Golden Banking customers at our branches
- Riyad Bank mada Platinum Card with a special design and atheer contactless technology
- Visa Signature card with a credit limit specially designed to cater to your needs.
- Access to VIP lounges at most airports around the world provided by Visa Signature card
- Discounts on administrative fees and banking operations
Terms & conditions
Riyad Bank Premium Customer Tier Matching Campaign
The Riyad Bank Premium Customer Tier Matching Campaign (the “Campaign”) allows eligible customers who currently hold a comparable premium banking tier at another bank to temporarily join the Diamond or Gold tier at Riyad Bank.
During a trial period of three (3) months, participating customers benefit from all premium banking services, while being given the opportunity to transfer their banking relationship to Riyad Bank and meet the Bank's standard approved qualification criteria.
These Terms and Conditions set out the rules governing the Campaign and apply to all customers participating in it or who are temporarily granted premium customer status under it.
1. Definitions
1.1 The Bank Means Riyad Bank.
1.2 The Campaign Means the Riyad Bank Premium Customer Tier Matching Campaign, offered and managed by the Bank in accordance with these Terms and Conditions.
1.3 Campaign Period Means the period announced by the Bank for running the Campaign. The Bank reserves the right to extend, suspend, amend, or terminate it at its absolute discretion.
1.4 Customer Means any individual customer of the Bank or any new applicant participating in the Campaign.
1.5 Premium Banking Services Means the Diamond or Gold tier at the Bank, as applicable.
1.6 Exceptional Deposit Means a deposit of an amount no less than the minimum set by the Bank for the relevant premium banking tier, accepted on an exceptional basis and after obtaining formal approval from an authorized representative of the Bank, for the purpose of temporarily granting the customer premium banking status. Upon accepting this deposit, the Bank determines the minimum amount, the applicable conditions, and the deposit retention requirements.
1.7 Special Offer Means any offer approved by the Bank that allows the customer, on an exceptional basis, to join the premium banking services tier.
1.8 Premium Customer Status Means the premium customer status granted by the Bank to the customer after meeting the qualification criteria approved by the Bank during the trial period.
1.9 Fraudulent Activity Means any manipulation, misuse, misleading activity, suspicious transactions, fictitious deposits or salary transfers, artificial credit entries, forged or duplicated documents, or any other activity the Bank deems inappropriate.
2. About the Campaign
2.1 The Campaign allows eligible customers who hold a comparable premium banking tier at another bank the opportunity to temporarily join the premium banking services tier at Riyad Bank. This temporary status may be granted through:
● An Exceptional Deposit; or
● Verification of a salary transfer.
2.2 Premium banking services status is granted temporarily for a period of three (3) months on an exceptional basis.
2.3 During the temporary period, the customer may benefit from the relevant premium banking tier and its associated benefits, in accordance with the Bank's applicable product, service, and card terms, and subject to the relevant approval requirements.
2.4 The customer's participation in the Campaign constitutes full acceptance of these Terms and Conditions, in addition to all applicable Bank policies and product terms.
3. Eligibility
3.1 The Campaign is available to eligible individual customers, subject to the Bank's approval and completion of its approved verification and assessment procedures.
3.2 The Bank may request proof of the customer's identity, source of funds, salary, total banking relationship, or current tier at another bank, or any other documents the Bank reasonably deems necessary to assess the customer's eligibility.
3.3 Acceptable documents must include a copy of a recent document, such as a bank statement or a document proving management or maintenance of the account, clearly showing the customer's name and confirming that they are a current customer at the other bank. The relationship manager or branch may request proof of the customer's tier or banking category if the submitted document does not clarify this. The Bank reserves the right, at its discretion, to verify the validity of any claim relating to the banking tier and to request any additional supporting documents it deems necessary.
3.4 The customer must maintain an active banking relationship with the Bank throughout the period they enjoy the Campaign benefits.
3.5 Joint, dormant, or frozen accounts are excluded from the Campaign. Riyad Bank employees are also expressly excluded from participating in the Campaign.
3.6 Any customer with outstanding defaulted financial obligations, active fraud indicators, or confirmed suspicious activity is excluded from the Campaign.
4. Tier Matching During the Campaign
4.2 The Bank verifies the customer's current premium banking tier at the other bank and reviews the supporting documents provided, prior to granting the temporary status.
4.3 The temporary status aims to enable the customer to benefit from a banking experience comparable to the relevant tier during the trial period, in accordance with these Terms and Conditions, in addition to the terms and conditions specific to the Bank's products.
4.4 This Campaign does not restrict or amend the Bank's right to approve any product, service, card, or benefit, or to reject, suspend, or withdraw it, in accordance with its internal policies and approved credit criteria.
The criteria for a customer to obtain the Diamond and Gold premium banking classification are set out in the table below:
Terms and Conditions
5.2 To transition to premium customer status, the customer must meet the criteria set for the Diamond and Gold tier, as applicable, before the end of the three (3) month trial period.
5.5 Before applying any tier downgrade procedure, the Bank will exercise reasonable care to notify the customer through its registered communication channels (including SMS) at least thirty (30) days before the effective date of the tier downgrade.
6.2 The issuance of cards, setting of credit limits, fee waivers, granting of financing, or use of partner benefits remains subject to the Bank's approval, fulfillment of the product-specific eligibility requirements, in addition to any separate terms and conditions applicable to the relevant product or partner offer.
7.3 Fund transfers between personal accounts, manual deposits, cash deposits, temporary credit entries, fictitious salary entries, or any amounts not originating from an employer or a government entity approved for salary disbursement are not considered salary transfers for the purposes of this Campaign. The Bank may request additional documents to verify the source, regularity, and legitimacy of the salary whenever it deems necessary.
7.5 Customers who change their employer during the Campaign period may be required to re-verify their fulfillment of the eligibility conditions.
8.2 Any attempt to manipulate deposits, salary transfers, account balances, transaction activity, documents, or eligibility conditions may result in the customer's immediate exclusion from the Campaign.
8.3 The Bank reserves the right to investigate suspicious patterns, unusual activities, duplicate applications, artificial transactions, or any other form of misuse.
8.4 The Bank may report to the competent authorities, where applicable, any customer proven to be involved in fraudulent, irregular, misleading, abusive, or suspicious activities.
8.5 Where misuse is suspected, the Bank may restrict accounts, suspend benefits, withdraw the granted status, or terminate the customer's participation in the Campaign.
9.3 The customer's participation in the Campaign constitutes their consent to the Bank collecting, processing, verifying, analyzing, and sharing information relevant to the customer, including customer data, salary, employer, professional data, referrals, transactions, and accounts, for the purposes of Campaign management, fraud prevention, compliance, auditing, and adherence to regulatory and supervisory requirements.
10.2 The Bank bears no responsibility for the customer's misunderstanding of the Campaign mechanism, eligibility requirements, method of calculating benefits, product terms, or promotional materials.
10.3 Promotional materials, examples, and advertisements are intended for marketing and illustration purposes only, and do not amend, exclude, or override these Terms and Conditions.
12.2 These Terms and Conditions are published for the information of customers and constitute the governing reference for the Campaign in the form published on the Bank's website or through any of its other official channels.
12.3 For inquiries and further details, please contact the unified number 0112799000.
Terms and Conditions
| Tier | Qualification Criteria |
| Diamond | The customer must meet one of the following criteria before the end of the trial period: Maintain an average NIB balance exceeding SAR 500,000 continuously for a period of no less than ninety (90) days. Deposit an amount of SAR 1,000,000.
A monthly salary transfer starting from SAR 40,000 or above.
Any interruption, decrease, suspension, reversal, delay, dispute, or irregularity in the salary transfer may result in the suspension or withdrawal of benefits, or the downgrade of the customer's tier or granted status. |
| Gold | The customer must meet one of the following criteria before the end of the trial period:
Maintain an average current account balance starting from SAR 100,000 continuously for a period of no less than ninety (90) days.
Deposit an amount of SAR 500,000.
A monthly salary transfer starting from SAR 20,000 up to less than SAR 40,000.
Any interruption, decrease, suspension, reversal, delay, dispute, or irregularity in the salary transfer may result in the suspension or withdrawal of benefits, or the downgrade of the customer's tier or granted status. |
5. Trial Period and Transition to Premium Customer Status
5.1 The temporary premium customer status is valid for a period of three (3) months from its activation date.5.2 To transition to premium customer status, the customer must meet the criteria set for the Diamond and Gold tier, as applicable, before the end of the three (3) month trial period.
5.5 Before applying any tier downgrade procedure, the Bank will exercise reasonable care to notify the customer through its registered communication channels (including SMS) at least thirty (30) days before the effective date of the tier downgrade.
6. Benefits and Service Features
6.1 The customer is notified by SMS of the benefits associated with the Diamond and Gold tier, including cards, service level, and any partner offers. These are provided and managed in accordance with the terms and conditions applicable to the Bank's products and services.6.2 The issuance of cards, setting of credit limits, fee waivers, granting of financing, or use of partner benefits remains subject to the Bank's approval, fulfillment of the product-specific eligibility requirements, in addition to any separate terms and conditions applicable to the relevant product or partner offer.
7. Salary Transfer and Verification
7.2 The Bank reserves the right to determine whether any payment constitutes an actual salary transfer. For the purposes of this Campaign, an actual salary transfer means a periodic and regular credit entry received from a verified employer or government entity, made through approved salary disbursement channels, such as the Wage Protection System (WPS) of Saudi Payments or any similar system, and consistent with the customer's employment and income data recorded in the Bank's records.7.3 Fund transfers between personal accounts, manual deposits, cash deposits, temporary credit entries, fictitious salary entries, or any amounts not originating from an employer or a government entity approved for salary disbursement are not considered salary transfers for the purposes of this Campaign. The Bank may request additional documents to verify the source, regularity, and legitimacy of the salary whenever it deems necessary.
7.5 Customers who change their employer during the Campaign period may be required to re-verify their fulfillment of the eligibility conditions.
8. Exceptions, Fraud, and Misuse
8.1 The customer loses eligibility to benefit from the Campaign in the future, or may lose the temporary status or premium customer status, if the salary transfer stops or is interrupted, or if they fail to meet the tier requirements, or if the account is closed or restricted, or if the customer breaches the product, account, or Campaign terms.8.2 Any attempt to manipulate deposits, salary transfers, account balances, transaction activity, documents, or eligibility conditions may result in the customer's immediate exclusion from the Campaign.
8.3 The Bank reserves the right to investigate suspicious patterns, unusual activities, duplicate applications, artificial transactions, or any other form of misuse.
8.4 The Bank may report to the competent authorities, where applicable, any customer proven to be involved in fraudulent, irregular, misleading, abusive, or suspicious activities.
8.5 Where misuse is suspected, the Bank may restrict accounts, suspend benefits, withdraw the granted status, or terminate the customer's participation in the Campaign.
9. Regulatory, Legal, and Compliance Provisions
9.2 The Bank may amend the Campaign mechanism, eligibility criteria, benefits, or operational procedures in order to achieve compliance with regulatory or legal requirements. The customer will be notified before any classification amendment.9.3 The customer's participation in the Campaign constitutes their consent to the Bank collecting, processing, verifying, analyzing, and sharing information relevant to the customer, including customer data, salary, employer, professional data, referrals, transactions, and accounts, for the purposes of Campaign management, fraud prevention, compliance, auditing, and adherence to regulatory and supervisory requirements.
10. Limitation of Liability
10.1 The Bank shall not be liable for any indirect, incidental, or consequential losses, or losses relating to reputation or finances, or any loss of opportunity, arising as a result of the customer's participation in the Campaign.10.2 The Bank bears no responsibility for the customer's misunderstanding of the Campaign mechanism, eligibility requirements, method of calculating benefits, product terms, or promotional materials.
10.3 Promotional materials, examples, and advertisements are intended for marketing and illustration purposes only, and do not amend, exclude, or override these Terms and Conditions.
11. Amendment and Termination of the Campaign
11.1 The Bank reserves the right, at its absolute discretion, to amend, suspend, extend, withdraw, replace, or terminate the Campaign, or to amend any part of these Terms and Conditions, at any time, after notifying the customer.12. General Provisions
12.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.12.2 These Terms and Conditions are published for the information of customers and constitute the governing reference for the Campaign in the form published on the Bank's website or through any of its other official channels.
12.3 For inquiries and further details, please contact the unified number 0112799000.
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