Update your Information Easily

Riyad Online and Riyad Line are the digital channels that offer this service.

Login to your Riyad Online account, and if your ID is going to expire within 90 days, a pop up banner will appear on the main page stating that you need to update your ID. This service will only be enables if you have already updated and received your ID from the Civil Affairs Office.

1. Call Riyad Line on: 8001242225
2. Put the 8 digit user number as shown on the ATM card
3. Put your password
4. Put the authentication code sent to your phone (if you are calling from an unregistered number”
5. A voice message will tell you that your ID is either near expiration or has already expired, to update choose 1
6. The date of birth registered in our system will be conveyed, if correct press 1 to confirm, if incorrect press 2 to update
7. If you choose1, the update will be completed successfully
8. If you choose 2, the system will ask you to put the correct date and confirm the update

No fees apply on this service.

You will be able to update your National ID or Iqama, customer details, employment information, contact information, and national address without the need to visit a branch or ATM.

Yes, you can by logging in Riyad Online or calling Riyad Line.

This service is free for Riyad Bank customers only. The customer has to be registered on Riyad Line or has a Riyad Online account. For more information, you can call customer services at:

8001242225 (Inside KSA)
+966114794611 (aboard)

Yes, you can update your information any time.

This is because your information at the bank is not consistent with the Yaqeen system. If your date of birth is wrong, a pop up message will appear to input the date of birth as shown on your National ID or IQama.

No, you should visit the branch to be helped.

Yes, you should visit the branch to be helped.

The update gets done immediately.

No, there will be no need to do that.

No, there will be no need to do that.

For Customers who have Moqeem ID, the expiration for the card is after 5 years. However the customers will be able to update their Moqeem ID details on yearly basis through Riyad Online.